If I could leave a zero star review I would. NEVER...

If I could leave a zero star review I would. NEVER rent from this company no matter the building. NEVER.

They are extremely unorganized. Communication with their customers is not at a professional level. Sometimes I would be the only roommate to receive important emails, some updates would go to the other, even though both of us are on the lease. As for the 24 hour notice emails prior to entering units, I found it comical how either of us received these in a much smaller time frame than 24 hours. As of me having to reach out to a member of their team, after sending an email, I never would recite one back. The majority of the time, my emails being sent were questions, but I had to either go into the office or call the office to get anyone to respond to the issue at hand.

They entered my unit on numerous different occasions to fix mistakes made during the process of building the new building. In & out all winter, and inside my unit for over five hours a day doing noisy repairs. This caused my utilities bill to rise by $13 for the time they were there with the patio door taken off, and just tarped off during December. Remember, this was caused by Watts, not a maintenance request or anything on our end. No 24 hour notice when they would arrive. These annoyances were just for repairs for the unit.

They will also show your unit to new prospects regularly. After having to leave my unit 3 separate times in one month for a showing, I contacted a staff member to explain how ridiculous this was becoming. I continued to explain that I was enrolled in online classes at U of I & needed my apartment s peace to do school work. She apologized & explained to me that our apartment will not be put on the list to show other prospects. It was not 2 weeks later & I have an member of Watts knocking on my door for showing. This is not a joke. I called back. Why was my apartment the only one to be getting shown this frequently? The representative tried to explain that within the 20+ unit building, each unit is on a rotation to be shown, so all units are being shown equally. By the end of my time in this unit, our unit had been shown a total of 28 times in a 12 month period. This is not a joke.

Moving on. There is absolutely no grace period for late rent checks. I missed by two days & had a FORTY DOLLAR fee. It was my first late notice. I called to inform the representative that I was out of town & unable to drop my check off. She said It does not matter, add $40 to next month s rent. Goodbye

Horrible company. Extremely unorganized. I cannot stress this enough-NEVER RENT FROM WATTS GROUP, IOWA CITY/ CORALVILLE/ NORTH LIBERTY.