Twaniece Williams

Review of Women & Teens Healthcare

I use to love it here when Dr. Lance was running t...

I use to love it here when Dr. Lance was running the place when I had my son. It has gotten worse over the years. Long waits and extremely unprofessional staff that lacked knowledge in the simplest things like hospitality and how to send a fax. There was a lot of unnecessary steps and misinformation. The communication needs to be improved. I should not have to be on the phone for over an hour trying to get these things done when the clerk could have just made a simple call to my primary herself. I spent over an hour trying to get a referral that I wasn't informed that I needed when I made my appointment. My primary called and was hung up on numerous times. The office refused to send a simple fax stating I was a patient to my primary so I could easily receive the referrals. Instead the clerk said that she didn't know how to and she doesn't do that. I will never come back here. There was too much wasted time and attitude by staff.