The checkout is a nightmare. The first cashier I ...

The checkout is a nightmare. The first cashier I met was a Japanese middle aged woman who had a very bad attitude from the start. She also did not speak, understand, or read any languages other than Japanese. I changed to a different cashier. This time an intern. His attitude was good but he simply didn't know what he was doing. Clearly, there has been no training to handle tax free. I also wanted them to honor their promise to match the price of their competitors. Again, this intern cashier had no clue how to go about it.

After waiting for 20 mins while he went away to ask for guidance, he still had trouble handling taking the payment. He called for help but came another "intern" who also had no idea what he was doing and even with a bad attitude. Then came a third intern. Fortunately, she was polite and spoke Chinese. However, none of the three interns had any idea how to process the tax free and matching competitor price.

Finally, after half an hour waiting at the checkout counter, came someone who's not an intern and finally knew how to process the payment.

It was a disaster! Is it too much to ask to have staff who actually know how to take the payment stationed at the cashier? After all, isn't this the most basic function that a "cashier" should know? Also, shouldn't interns be supervised by a senior at all times before they know what they are doing? Where's the training of this store? And why some staff seem so unhappy, unmotivated, and rude?! It was the 4th floor checkout counter.



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