Michael Shalaby

Review of Falcetti Music

Went to get a guitar setup, over the phone made me...

Went to get a guitar setup, over the phone made me believe it was in-house, but when I got there it wasn t. I got the guitar back a week later, the action was high and the strings looked like they were done by a child, inconsistent winds and loops of string. Owner sat there and never greeted me when I came in, just the manager was atleast a little helpful. When I went back to get a refund the clerk at the counter made it seem like my problems were non existence, and devalued the personal significance of my problems. The guitar tech gave my guitsr back with several parts dirtied, and he also lost 2 screws to my pick guard which he then replaced with TWO DIFFERENT screws. All the screws had different lengths and some of them dig into the wood, so if I even had the original screws they wouldn t fit in anymore. The clerk didn t know how to do a refund so I sat for around 10-15 minutes waiting while he called the manager every 5 minutes, while the owner was right there talking to someone casually and could have stepped in for a minute to help. On top of this, they never told me they lost the screws. Never on the repair ticket or anywhere, I found it out when I got home and took off the pick guard and looked at the screws. Never come, I recommend guitar center, it may be a chain but the guys there at the West Springfield store are local and actual musicians they don t reslly try to up sell you as long as you know what you want, also two in house guitsr techs are very nice and said they ve repaired bad setups from this place, or wherever this place sends your guitar off to, before. -1/10 stars.