This past weekend my friends and I wanted to come ...

This past weekend my friends and I wanted to come to this winery, I secured my reservation with a credit card over the phone. However due to unforeseen circumstances with our transportation (a company got back to us very late on their availability after we thought we had that secured for Saturday), I ended up calling Saturday as early as possible to cancel my reservation. The phone was then answered by a very rude woman who told me their cancellation policy was 48hours notice to which I had apologized and let her know I was canceling from a late change of plans due to unforeseen issues with a transportation company. I could have done without the attitude about how we cost them business and they had to turn people away because we were hogging time on their schedule. I will also note that no one had informed me of the cancellation policy when I made the reservation. The woman again very rudely with lots of attitude said she would still be charging my card the full amount anyway. Due to this terrible experience before even arriving on site I no longer feel the need to ever go here and I felt so bothered by the way I was spoken to on the phone that I wanted others to know this about this establishment (which I never leave negative reviews but this one I felt was necessary)