Last spring I was told on the phone I had to come ...

Last spring I was told on the phone I had to come in to pay a fee, once I came in I was told the person I needed to be there was gone but I could call and pay, I called again and was told I needed to come in to pay as you can t on the phone, and then after I came on the right day they couldn t even find my late book info in their PAPER binder. Eventually they called me on the phone and let me pay on the phone. Now I m currently waiting on a hold being removed sometime this week because the holds person will be in either Monday or Tuesday, and then they re really busy. Any of those employees should be able to allow me to pay my hold and take it off. Now as I m trying to call, their phone doesn t even work.