Leslie Perez

Review of Peachford Ministries

A minor close to me, came here for treatment of de...

A minor close to me, came here for treatment of depression. The child had a good experience there and helped them. However, the doctor/staff have poor communication with parents. During the child 5 day stay, the doctor/staff only reached out once to ask for parent's consent regarding medication. The parents were super worried and concerned for their child.The parents called multiple times and left voice mails regarding updates on the child, but never received any. It only made it a little better that the child was allowed to call every afternoon for 15 minutes only. Upon the child's discharge date, the child was told their discharge date and then the child told the parents. That is the only reason the parents knew when the discharge date was, but had no idea on the time. The staff called the parent 30 minutes before the child was discharge to come pick them up and thankfully the parents were only 15 minutes away from the center. Poor poor communication skills with family members of patients. It takes 5 minutes to give a quick call or quick email regarding the child. There are parents worried sick for their kids and really makes parents think that the service they got as parents, is the service they are giving their patients. Thankfully, the minor had an okay experience and that is why I am giving it 3 stars.