The clerk was friendly & polite, the hotel locatio...

The clerk was friendly & polite, the hotel location is very strategic because it is in the city center, the car park area is quite good, the breakfast menu is varied and delicious.
What needs to be improved: accuracy in arranging check-in times for guests. I came to the hotel at 14:20, but I couldn't check in yet. And the receptionist gave an answer that currently the room is in the process of tidying up and it is not certain how long it will take to tidy up the room. I immediately complained because according to the procedure, I should have been entitled to occupy the room I rented starting at 14:00 WIB.
Finally, around 3:00 p.m. I could just enter the room that I rented.