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Most miserable experience at a Ritz Carlton or hot...

Most miserable experience at a Ritz Carlton or hotel in general, ever. The Bistro restaurant is so bad, it should shut it's doors. Wait staff is inexperienced, clumsy and untrained. One of the valet attendants was extremely rude. A desk clerk said "If we think a customer is rude to us, we are rude back". The bathroom in the Bistro had two stalls with urine all over the floors. Our room had a small smear of feces in the bathroom. The elevator was stuck closed for two minutes. Lots of renovations are in order to make this place up to date. Trail to beach has erroded away, making it difficult to actually get down to beach. Front desk staff disinterested in customers. Our rooms that we reserved were completely wrong, eventhough we made reservations 2 months in advance. We were Ritz Club members, but were given wrong keys. I could go on, but there is only 24hrs to a day. Spare yourself, and go to the Biltmore or Hotel Californian and skip this popsicle stand.

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