David Coleman

Review of Sendero Health Plans

Absolute WORST excuse for customer service EVER. P...

Absolute WORST excuse for customer service EVER. Phone #s provided simply disconnect you after you're holding on line. You pay first premium? They send nothing. No email confirmation. No snail mail cards. Nothing! You have no Membership ID #, so you cannot find nor use doctors, etc. You get no pro-rated reimbursement for non-services provided. You can only mail letters to them begging for what you've paid for! Avoid at all costs, as it will only cost, not pay, to enroll. UPDATE: 4 Months Later, and things have improved considerably. Once I was actually able to get my card #, things have been much smoother. They have approved all my needs and paid my medical providers in a timely manner. If you can get over the initial hurdle? You can expect good quality for the low rate. Suggestion? Don't wait until the last minute to apply. Apply early if you can. This way, you avoid the mix-ups that come with the surge at the beginning of the year, when most new Marketplace insureds apply.