Brendakay4534

Review of Troncalli Chrysler Jeep Dodge ...

Response to Owners comments on Drew Bakers review....

Response to Owners comments on Drew Bakers review. The intent of this review is to inform customers potentially interested in your business to stay away if they want quality service from personnel, a quality product of work to collision vehicles, and professionalism. If customers are looking for that they are seeking the wrong business. I m not looking for a buttered up response for you to show customers you are trying to do the right thing. If that were the case your collision centers manager as well as the general manager would have provided these demands when I took our Jeep Wrangler to your Jeep Wrangler dealership collision center. My insurance was not involved, therefore you were supposed to be at bat guaranteeing the vehicle was fixed in a quality way. That was not the case in this scenario. Troncalli missed the supplement of 5,000$ otherwise this would have been totaled by the damaging parties insurance. Your employees replaced my whole driver side, brand new, then the vehicle went in for another band aid fix on the wind damage. It was then returned to me with scratches on a brand new door! As well as the passenger door tampered with, which was not the wind damage side. It was made to think that the doors will shut like a spring loaded door like the damaged driver side. So then the vehicle goes in for a meeting with GM, which is most likely responding to my reviews and not the stated owner. The conversation discussed with the GM was that my doors were closing incorrectly which they still are. His response. If we fix the doors then there is a potential that wind damage will come through. Which one would you rather have? My response is I want both fixed. Driver door tint as well as the front hood now have a scratch in them from TRONCALLI. This is where it was as a learning lesson, take extensive video of your vehicle every-time the vehicle comes into the lot and exits the lot. I really wish I could have caught them with their pants down! Poor work and poor people at this establishment. Do not go to this place for any business. 100% garbage