Terrible service at the Chancellery.

Terrible service at the Chancellery.

I made a call today to enquire about an official matter only to be shouted down immediately by a secretary and transferred to an empty line.

Called again to reach the intended person only to be rudely quipped back at saying he was not in the office. When I asked when hi might be, she hung up again.

Shameful and unacceptable for an institution to behave in this manner.