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Review of Lima Brace & Limb

They are nice people to deal with, but the quality...

They are nice people to deal with, but the quality and professionalism of the work is not there.

This is the first time in my life I walk into a medical oriented facility observing staff wear pajamas or have pets behind the counters.

I needed a pair of inserts for my shoes as the old ones had seen the end of their lifecycle. They didn't take a proper impression of my feet and used a scanner to get the impressions. Inserts were built based on the results.

The nightmare began shortly after I received the inserts. I felt nonstop excruciating pain in my feet shortly after I purchased the inserts. It was to the point that I would constantly twist my ankle since I wasn't able to maintain proper balance anymore.

I reused the old ones I had and went back to them. They were kind enough to offer improving the inserts. They added extra padding, and made some adjustments. However, the improvements weren't good enough. They worked fine for a few weeks until the pains returned.

I threw them in the trashcan and will see a podiatry soon. Sadly, insurance doesn't cover the new inserts, so I have to pay $500 out of pocket for some else's mistakes.