Luigi Di Gregorio

Review of Sendero Health Plans

Initially I was pleased with Sendero. The problems...

Initially I was pleased with Sendero. The problems started when I had an ER visit.
I paid my copay and Sendero refuses to pay the balance, telling me that I have to pay it and it goes towards my deductible.

Last year I had also an ER visit and I only paid my copay (I had the same plan) for the hospital. The problem was then that the ER doctors were not in the plan and charged me the astronomical rate they usually quote. No help from Sendero to get a reasonable rate from the ER doctors. They said it was my problem.
Very bad customer service. Not very helpful.