Tony Lawlor

Review of Novotel London Waterloo

The first night i stayed I was trying to get to sl...

The first night i stayed I was trying to get to sleep at about half past midnight when I had to call reception because of some very noisy families in the rooms next to and opposite me. Reception did speak to them but it was very late for them to be noisy, and why place a single occupant next to all those families. The second night I got to my room at approx 1.30am, and my keycard did not work. I had to go back to reception to get it activated again. These rooms were booked for my colleague and as we were working, hence our late hours we arrived back to our room. When your tired after a long day at work you really just want to get to your bed not be having to get it activated again. I've booked and stayed in this hotel for the same weekend for about the last 5 years. Never had a problem before but really was not happy with this stay