simona tino

Review of ospedale cardarelli

These doctors are great! In certain pavilions, hum...

These doctors are great! In certain pavilions, humanity is practiced and people's lives are improved, small and large miracles are performed and doctors are met who really make a difference. But if I wanted to give a personal opinion, albeit widespread, on the administrative part related to all the actions that a patient must perform in order to book visits and pay for them, at certain excessively long times in some fundamental departments where you should be able to access without waiting even for small things, to waiting lists ... not to mention the Palermo pavilion where you need to go to pay for tickets! From horror movies. Such a situation is not acceptable, I left that room with nervous tics, I saw disabled people in wheelchairs who were denied precedence, a room super crowded with 'panic'. Electronic machine for reservations perpetually broken and unusable. The cup in place is at the end, there is no staff, they cannot do two what they should do in 10 with a user elevated to the nth degree. The telephone cup is a mirage: always busy, when thanks to luck you can take the line it happens more than once that after having been waiting for an hour, having arrived at your turn, the line falls automatically. So you should be on the phone listening to that fantastic song (by the way, at this point could I know the name and author of the song?) At least two days to catch the line. And the e-cup? I am familiar with the web but this service is only an interface of nothing: even for only reservations (few), you cannot book anything, you cannot make specifics, you cannot change, move or cancel online reservations; is the company that manages these services third? Why don't you change it? Why pay for a service that doesn't exist? Welcome users from all suburbs and also from all over Italy, this service devalues the excellence and importance of our life-saving doctors, these problems are not easily solved or avoidable by all, for many it constitutes a valid deterrent to life and care of themselves. I would have put a star less for this reason, but if I think of the> Doctors and the staff who are with us patients then I feel infinite gratitude and I end up forgetting these disservices because in the end you enter scared / angry / super stressed in the pavilions, you expect a infinity of time, but then you go out convinced that you are in the right hands and in the right place. But only thanks to the doctors, it's clear!