I have my mom who had an operation there and is ho...

I have my mom who had an operation there and is hospitalized.
They told us that we could accompany her to the room and then wait outside and then for Covid safety we could no longer enter. They told us that they would notify us when the surgery would be completed and they did not. I called the ward to be able to obtain The girl in ward 10 replied annoyed that there was no one with that name there in the hospital and that she didn't know anything !! I called the answering machine and they told me she was there and they passed me his department, I always answered the same person with a lot of: "ancooooraaaa ?!" BUT you realize that if we have a loved one in there and we do not know anything from the outside nor can we see them, we are also in tension !!