Horrible garbage collection services in Palam Viha...

Horrible garbage collection services in Palam Vihar Gurgaon. For last one week the garbage is not lifted despite several followup by the RWA members and residents with Sandeep, who is supposed to be in-charge of the area.
Office phones keep ringing and no one picks it up. Is the company open or closed? Can someone senior in Ecogreen resolve the issue and ensure the garbage clearing is done regularly for which they are appointed by MCG.