Daphne Holliman

Review of Sun Toyota

Edited post- 0 stars! ONE MONTH LATER, tags are ex...

Edited post- 0 stars! ONE MONTH LATER, tags are expired, cant drive it, & loan papers not filed with bank. Get a story but suddenly it gets done after the call. Coincidence? NO. Now we are expected to believe fed ex overnight was sent last week with new tags but still not received!?

SERVICE MEMBERS BEWARE!!!!

Last Saturday I walked into Sun Toyota with my bf Benjamin on the phone from TX, where he is a CW2 in the US Army, to purchase a 2015 Ford Focus hatchback we'd seen on Autotrader. Eddie & his partner Frank did the deal. With Ben being the one making the purchase, & I the negotiator, we quickly came to an agreement on a price, & the file was going to finance first thing Monday for final paperwork & TX taxes written in. (They screwed up taxes & added more fees they didn't fully disclose btw.)

Unfortunately, after multiple phone calls by Ben & I both to the dealership, & zero call backs, I had to go there myself late Monday afternoon. Eddie & Frank greeted me & explained that although they had taken the file over themselves at 9 that morning, they had been unable to get any info so Eddie & I went over to finance.

Standing there by the finance Manager's office while Eddie went in to speak with him, I see Mr. Cohen pull our file from his filing cabine & starTed working on it. When he walked out to greet me, this man says to me, "Well, I was going to do it tomorrow since I'm busy, but since you're here...", as if Ben & I were wanting to make this purchase just whenever someone got to it! Once started, he actually told me that "someone" must have been waiting on a copy of Ben's ID & insurance but no one thought to actually ask for it, & that he had gotten the file late. No explanation though as to why it had been given to him rather than completed by whoever supposedly had it, & why it had just been sat aside rather than worked on. People don't go in dealerships to pick out a car then leave to simply wait for someone to feel like writing up the deal so they can have their new car! He completely ignored me & mumbled through some nonsense as they like to do when you ask for number explanations, when I told him that the taxes should be 6.25 for TX, not FL tax, & asked him where a second fee from the dealer was coming from, as it was not on any number work ups we'd looked over on Saturday. Where he said it came from were STATE fees...not a fee the dealer charges. Do I look stupid!? To make matters worse, when Ben had to call our lender for a fax number so that paperwork could be sent to his lender, Mr. Cohen couldn't be bothered to wait so things were finished & fed ex'd to TX, but again announced that he's busy & had things to do so tells Eddie & I were to come back later. We sat outside his office until after 7:30 that evening, when we finally gave up. So much for paperwork being correct & sent out that day!

Shocker, it was incorrect when Ben received it in TX on Wed at lunch. It wasn't until Eddie & Frank both had to repeatedly try to get someone to call Ben about the mistakes, as well as explain some of the numbers, that Mr. Cohen's manager called him that evening & things got worked out. By then, the paperwork couldn't be sent out until Thursday morning.

Fortunately, throughout all of this, Eddie has stayed in constant contact & I know has done everything in his power to get this deal complete! Paperwork was received yesterday morning & even though he had a family emergency, Eddie was there to deliver the car to me as promised so that I had it to pick Ben up at the airport.
Now, we are still waiting on the keyless entry code & a secondary key, but now that we no longer have to deal with Finance, Ben & I have zero worries that Eddie wI'll take care of us.

An ENTIRE week this process took..rather than a matter of days! As a military man, & as a business woman myself, Ben & I both are flat out turned off by what we've had to go through simply to buy a car! I've bought & sold a dozen. Let me just say, being a woman I've had to fight for a fair deal, & this right here...just pitiful!