Carsat South East

Carsat South East
I tried to contact the Sud Est carsat at 3960 needing a certificate of my monthly installments in order to join it to a renewal request Cmu - fault of not being able to access my customer area (impossible to recover a new word no longer having the same email) -
From the beginning of February I call the 396O in more than 1 month a hundred calls is force is to note that the number invariably ends QUE on an answering machine -
A trip to the office in vain - Sending several mails from mid-February - mail - Certainly I am aware that the time is very long and I received a certificate early April - but if I could get someone one on the phone would have been faster anyway

However my Cmu ending March 31, 2019 so I sent my file on March 8 stating that failing to obtain 1 attestation of the carsat I attached 1 photocopy of my bank statements January and December 2018 (150 / month) )
At the moment there also I have no possibility to contact the CMU service to find out what is happening and can possibly move me urgently on insurance because I already had to postpone an appointment to the Necker Hospital in Paris following me - just as I can not do the necessary analyzes.
All this because the south caravans is directing us voluntarily on a number that is obviously connected to the length of days on an answering machine - which is a poor way to get rid of members, just like when you go there. in an office to meet in front of a sign that says: No home: call 3960.
What irony not to say contempt for members
As an example we tried to call the 3960 by giving the number of several other departments that the 06 or the 13 and there we had each time a interlocutor who tells us of course that she can not do anything, but there at least they respect the adherents

Dice me