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My girlfriend and I visited this property in hopes...

My girlfriend and I visited this property in hopes of having a nice vacation from the city. However, several factors prevented our perfect getaway.

Granted, it was during peak season. Pool service was almost always a hassle to even up in a order... much less receive it. The few waiters/waitresses we did get to speak to were in general pretty pleasant!

The room itself was clean, and generally well maintained. - Room-service was another story. Multiple times we had call for things such as an extra robe, or pillows. Several times nothing came at all. Best case, it took about an hour. For PILLOWS.

During our stay I noticed I had ran out of cash. - I thought to myself no big deal... however, of course, it was. The ONE atm (that any staff made me aware of) was out of order for both of the two days of our stay.

It was at this point I met the rudest staff member of my stay. A front man (excuse my spelling) by the name of Seva. I asked if Seva could charge my room. Or offer any solutions to get me cash. As I really wanted to be able to tip the drivers, baggage handlers etc... he checked the back and proceed to tell me the best thing he could do was call the ATM people ... I asked him how I should go about tipping his fellow employees... he responded I don t know, do you need anything else? . He CEARLY put minimal to no effort in helping us. Which is unfortunate, as I just wanted to make sure we were able to tip the increasingly helpful bell service.

-perhaps a bit nit picky.... but small things like this you expect to be taken care of at a 5-star resort. My experience with the front desk is really just the icing on the cake of many small inconveniences throughout our stay. Which I ll spare you the details of.

On the other hand, an individual by the name of Evan was GREAT. If you do decide to come to this resort ask for EVAN. The resort was also out of nail clippers during my stay (yes the entire resort). Evan used his lunch break to run and grab me some by a nearby store! - a great guy. Whom, in my opinion, embodies the above average costumer service you should expect from a high-end resort such as the Ritz.

We have stayed at many other 5-star resorts throughout Califrona. It is really just the few great people, like Evan, that would make us even consider coming back here again.

This was our first experience at a Ritz-Carlton. We were really let down overall. - we don t see ourselves ever coming back as it stands. Our prior experiences at other Bonvoy properties (Such as the W) were actually better.

That being said, it is a beautiful property with a lot to offer. We really hope they make some changes in the future!

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