I actually lowered my rating of the Redlands Chili...

I actually lowered my rating of the Redlands Chili's restaurant recently. Sadly, I have yet to have even an OK experience there. Food = gross! I know that other Chili's restaurants are not this bad, this restaurant, unfortunately - needs some serious help (and my expectations are not that high for chain restaurants, like this! ) ...but food needs to be at least edible! And the servers should know that scraping the very depths of the burnt chili pot and filling your bowl halfway with burnt chili "residue" is unacceptable (and charging you for it too).