Laura Wright Review of Muse
Going to this restaurant is like being an unwittin...
Going to this restaurant is like being an unwitting participant on the show kitchen nightmares. Where do I even start?
1. They made us wait 40 minutes for our reservation. When we complained, they promised to comp appetizers, but once we were seated, they explained that it was our fault for expecting to be seated on time, as everyone else also got reservations for the same time, causing the backup. They then said that they would not be doing anything to make up for the wait.
2. Once we were seated and ordered, we watched our appetizers be delivered to another table, who confused it for a comp because they too had to wait so long for their table. I then watched the waitress walk over to the table and explain to them that they would have to pay for the appetizer because they ate it even though it wasn t theirs, even though it was the waiter s fault for bringing it to the wrong table.
3. No one paid any attention to us unless we flagged them down. As this restaurant has maybe eight tables, ignoring us and all other patrons this thoroughly seemed to take actual effort on the part of the staff. Toward the end of the two hour + meal, I just started walking over to the bar and grabbing a pitcher and refilling my party s drinks myself. The waitress made eye contact with me and gave me a look I can only describe as telegraphing, thank god, you re finally making yourself useful.
4. There were six people in our party. Our entrees came out between 10 and 30 minutes apart with no apology or explanation, so that when the first person was finished eating the last person was just getting their meal.
5. After much discussion (and two incorrect checks, both of which took 20 minutes to flag down from the waitress), our party decided not to tip. When the waitress, who had been nothing but rude the entire night, heard this, she finally paid attention to us and tried to convince us that we needed to write down the tip BEFORE she ran my card, as she stood over my shoulder watching. I did not tip.
The food was not worth being made to feel like we had foolishly invited ourselves to a dinner party where the host hated us and resented us for coming into her home, which is a bad way to feel in a restaurant we paid to patronize. The worst service I ve ever had.
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