COLIN STANLEY

Review of Bristol Energy

I have previously had good experiences with Bristo...

I have previously had good experiences with Bristol Energy so am a little disappointed to say that having been persuaded to have a smart energy meters installed. The fitter duly arrived as promised and did the work but I am still awaiting connection to the in house display they leave you with which I believe is really the only benefit of you having a smart meter. The fitter expalained that it could take a little while but now two days have passed and still the display is telling me it s trying to connect. It really doesn t make any difference if you sit the display on top of the meter there is still no connection. Now. having checked review sites I see this is pretty common place and I may have a much longer wait even if in some cases it never can connect. Bristol do seem to be having problems financially at the moment and this will not help their cause if their customers feel conned into something that then does not work. If you are asked by them to consider swapping meters I would serious wonder why bother!! I am now seeking a better deal from a new supplier who can offer me a working smart meter.