Did not have a positive experience here. Reason I ...

Did not have a positive experience here. Reason I give 2 stars is that some of the staff was professional, but my situation was not handled well and I was not treated with respect by Marvin. I felt taken advantage of given the situation I was in - stranded in Ohio and then towed to MB Parkersburg on Sunday night. Called in Monday AM and was not really acknowledged when I came in to the front office. The mechanic wheeled the non starting car into the shop and asked me to leave- understandably after he explained I could not watch due to liability reasons. I left the shop for several hours, called in to check on the car and was told that BOTH fuel pumps, air filters, upper ball joints, and all four tires HAD to be replaced. "I would not be allowed to drive the car off the lot without having all the services performed. "
Both fuel pumps were new as of January 2015. Marvin told me that he "contacted the state trooper" and told me that it was "against WV state law" for me to drive my car in its current condition. When I looked up his claim I could find nothing. I called the state police dept., the county police, and the magistrates office- no one could confirm this claim.
When I called him back, Marvin changed his wording and told me that he just "got off the phone with the lawyer" and that "we are not allowed to perform just a fuel pump repair".

At that point I asked for a quote/estimate for the cost of all the services suggested. It took him 2 hours to email me that request. When I hadn't received it I called the office asking if perhaps he had misspelled my email address, and when I asked him to read back and spell the email address (a normal request) he said "well MAYBE you should just come and pick up your car" and then hung up the phone on me.

The quote which had been sent to my junk folder (my mistake there, didn't think to check) was a grand total of just under $3,400. I was trying to get home to DC, I did not have the cash to post for this.

I return to the shop, pay for the diagnostic test which ended up costing $108 (should only cost about $50...) and then sat in the car until the next tow truck could pick me up and take me to the Morgantown Mercedes Benz- which is way better and has much better customer service there.



For someone to charge me over $100 for a misdiagnosis and to attempt to get me to pay another $3400 in stuff I absolutely DO Not need is the reason why people don't trust mechanics. This was a horrible experience that could have been made better if the customer service manager at Parkersburg had done a more thorough job at checking his mechanics work. I understand that we are all human and make mistakes but this was not amended nor did they apologize for their ignorance.

Mercedes corporation will be getting a call and I expect some sort of retribution for this. Perhaps refund the misdiagnosed diagnostics test that could have cost me $3400 if I agreed to let you work on my car.