One of my worst online shopping experiences.

One of my worst online shopping experiences.
- Delivery date 3 weeks in the future.
- At the select date the parcels do not arrive.
- My online order is not updated, no email, no SMS.
- Status "We are preparing your order".
- Call to Customer Support to find out they are out of stock.
- Only option: Refund
Thank you for wasting my time.