Terrible experience so far. Had to cancel the firs...

Terrible experience so far. Had to cancel the first night due to weather delays, and they insisted on charging me. Fine, that's their policy when it's within 24 hours. Then I arrive and several lights in the room aren't functioning, either flickering oddly or bulbs burnt out. Not a big deal. Then the air is stuck on heat and can't seem to cool down the room, even though it's a manual and not digital thermostat. Then I turn in the TV to get a no signal message for several minutes. And the internet is spotty at best. But what took the cake was when I tried to order to service and there was no one answering the phone. It heir routing to the front desk who kept suggesting I either try back later, or I call the restaurant directly from my cell phone. I'm trying to by a $30 breakfast that's probably not that great, and I have to chase down people to take my order. Finally, after going through 3 different people at the front desk, I get someone who says he'll get room service to call me back. That worked and I appreciate that person being able to problem solve.

All of this whole starting in the"modern art suite"and paying $250/night. Poor people staying in regular rooms.