Candice Vansciver

Review of Sun Toyota

I ll be honest, by visit didn t start off 100%. I ...

I ll be honest, by visit didn t start off 100%. I showed up 20 minutes early for my 1:30 service appointment. I was greeted instantly by an employee and asked how they could help me today. I told them I had a 1:30 appointment with Tony. The young man told me Tony wasn t there. This is the second time I have asked for Tony as my service advisor, and he either came in and left, or didn t come in at all. Not a huge deal, just a little annoying. A few minutes later I was greeted by Dan, the assistant service manager. He apologized and thanked me for my wait, to which I replied I was early so I didn t mind waiting until my appointment time. From then on, he was very kind and helpful. He checked for any recalls on my car, just in case, offered a complimentary wash, and made recommendations. I told him about a noise my car made that I was a little concerned about and he made sure to make a note of it and have it checked out. The appointment took a little longer than he said, but the whole place was very busy, so I didn t mind waiting. I ll definitely be back. Thanks!