Marisa Thomas

Review of Shangri-La Hotels and Resorts,...

This hotel is not even close to where a Shangri La...

This hotel is not even close to where a Shangri La should be. It felt like a crowded cruise ship. The service was slow and unfriendly - especially in the lobby lounge. The concierge staff was rather disinterested in helping people. The breakfast buffet was busy and chaotic (felt like a high school cafeteria) and they stuck dozens of people in an overflow ballroom with no ambience. Very unpleasant all around. There are great hotels in Bangkok, this isn't one of them.