T Monroe

Review of Lake George Steamboat Co

I made a reservation for two on the 20 September 2...

I made a reservation for two on the 20 September 2013 Dinner Cruise on the LDSS. Unfortunately, I had one of those Murphy's Law afternoons that caused my girlfriend and I to run late. I had her call the ticket counter (phone was busy so message was left) as I hussled to attempt to make the cruise. As my luck would have it, we were about ten minutes late and no one was anywhere to be found. As if missing the cruise wasn't disappointing enough, the next day when I called to see if I could credit my payment toward the next evening's cruise I was told "absolutely not" by the supervisor. Now, this cruise was an "out-of-season" cruise being September and I am a local resident not an "out-of-towner." I can understand the "no refund" policy, but no "transfer" is idiotic. I believe if you pay for a service you should receive it. LDSS/Steamboat Company had no issues taking my money with no apology. I have been on this cruise before, but I would not recommend it nor book another cruise based on the aforementioned experience. It's just a bad policy...so thumbs down for me.