Alex Dickinson

Review of Elements Massage Cherry Hill

BEWARE OF BEING CANCELLED ON LAST MINUTE.

BEWARE OF BEING CANCELLED ON LAST MINUTE.

At first I thought we were just unlucky, but reading through the reviews, every poor review is a story similar to ours.

My Fiance purchased a couples massage for the both of us for valentine's day.
They called us the day before and let us know that they had to reschedule for a week later because the masseuse would be out that day for a funeral.
No big deal, things happen and we were sorry for her loss.

We were set to have our rescheduled visit tomorrow, but then they called and told us they had to reschedule again, pushing it back another week, saying again that the masseuse will be out again for another funeral.

As horrible as this may sound, I am beginning to doubt the legitimacy of the rescheduling reason they have us, strictly based on based on other negative reviews that claim they were cancelled on multiple times in a row as well, in similar fashion. I sincerely hope this is not true, but it does beg the question based on the track record of the negative reviews.

If this is true that they lied just to cancel our appointments, I would be disgusted and the shop should be ashamed of themselves.

However, that is not why I left a 1 star review.

I left a 1 star review because the manager Jennifer, was extremely rude to my fiance when she express her displeasure with the service and requested restitution surrounding the loss of her second appointment in two weeks. Completely unacceptable customer service in my opinion.

Overall I would avoid this place at all costs.
Unfortunately you cannot leave a 0 star rating, otherwise that would have been my rating