Samantha Tannery

Review of AutoNation Dodge, Katy, Texas

I bought a 2016 Jeep Cherokee Limited from a diffe...

I bought a 2016 Jeep Cherokee Limited from a different dealership, and when I bought the vehicle I only received one key. I decided to go to Auto Nation to get the second key made and programmed. I was expecting with it being such a big dealership I would be pushed along and have minimal service or consideration. I couldn't have been more wrong! I went in and ordered my key and got it in the next day! I then went when I was off from school (I'm a college student) and had the key programmed. Steven, my service advisor, was AWESOME! I was told I did not need an appointment, but when I walked in Steven knew exactly who I was and what I was needing to get done! He then was more than helpful with giving me all the information about my vehicle and showing me where certain features and things were. He then showed me (and my dog) the more than nice waiting area. The waiting area had private cubicles and I was able to knock out some much needed homework time. My car was ready faster than expected and I paid and my car was pulled up and waiting for me. Everyone from the parts department, to Steven, to the reciptionost were friendly and ready to help! Couldn't say more nice things about my experience! All my service will be done at Auto Nation from here on out and I will be asking for Steven every time! I highly recommended this dealership as well as a Jeep( they're the best:))!