Erin Clay-Scott

Review of eSaleRugs

My mother ordered a rug for me for Christmas. A co...

My mother ordered a rug for me for Christmas. A couple days after the expected delivery date she called to see why it wasn t there. She was unable to get an answer from them so I called. They charged me $15 to change an address typo, then called me back and said they weren t going to be able to change it. They were going to wait for fed ex to send it back and then refund the order 5-7 business days after that. I challenged them on why they would just passively wait so long, after charging me to change the address, and the representative hung up on me.

They re a shoddy outfit. I would recommend against using them.