I'm disabled and was put on the 3rd floor. I'm 70 ...

I'm disabled and was put on the 3rd floor. I'm 70 with COPD. There was no one there to help me with my suit cases. The lady at the front desk didn't seem to care so I called the manager and he wasn't any help either. I had to call my daughter that lives over an hour away to come help me with my bags to the airport. The room was okay, if you're 5'3" or under, bring a step ladder to get into bed. My next trip I will not be staying there. For the price of the room I expected better service.