Everything one needs in 4.5 hotel/resort. Reasons ...

Everything one needs in 4.5 hotel/resort. Reasons for this eval.number are:
1. Our queen mattres uncomfortably sags and needs replacement
2. Reception did not send us SMS/TXT msg when room is ready as they said. We have waited 5 hours and cut off check in time is 17.00h. Appartments should be available earlier.
3. Location
Hotel services are great and staff very kind.