Anita Dhyani

Review of Chicago Trolley and Double-Dec...

Booked the Chicago Trolley & Double Decker for my ...

Booked the Chicago Trolley & Double Decker for my family since we have 2 kids under 5, and I thought the option of riding a bus or trolley would decrease our wait time. We ended up waiting over an hour for a bus to arrive at the Jackson stop. 3 trolleys stopped by, but we were told the trolleys were unavailable that day. 7 Big Buses passed by which is a competing option right next door. The people at the Big Bus station were very nice and offered us discounts to switch, but I had bought my tickets online the night before. The guy at the Chicago Trolley stand offered nothing, except to 'extend my ticket'. The Big Bus cost us a 2+ hour delay, since we wanted to go to Navy Pier. Would not recommend to family or friends ever.