Don t ever bother to contacting with them I contac...

Don t ever bother to contacting with them I contacted with them about 10 days ago to get a proposal for our port orchard property, haven t heard from them followed up again earlier today still they don t have just the proposal ready for us, I can t imagine if just getting a proposal is going be a this long and hard how long will it take to get the actual job done ?
We are in service business too nowadays proving a proposal should take no more than an hour sometimes just 15 minutes is enough to provide a proposal!