Kia Murray

Review of Carter's Collision

If I could give a rating in negative digits I most...

If I could give a rating in negative digits I most definitely would. These people have prolonged the work needed on my car for over a week, leaving me without a reliable form of transportation for work. I worked directly with Erin, who has by far been the most disrespectful and shady person I have had to deal with. After charging me for fees she said I would not be charged for, she refused to release my keys so that my car could be towed to another auto body repair shop. When the tow driver came for my car, she parked the car inside and told him to leave because they weren t taking my car. When I called her to find out why she was doing this she ignored my calls, and told others that I was harassing her . For days my car was not released and no one let me know the status of my car. I then had to call my insurance agent, a mediator and the police to advise her to release MY vehicle. After we paid her for doing absolutely nothing with my car but leaving it in the cold she again refused to release my car or answer any form of communication AFTER I PAID THEM. It is so horrible what this company did, and how they treated a paying customer. I am a young woman in need of repairs after my first serious accident, and this was by far the most stressful and unpleasant experience I have ever had. Please save yourself the trouble and LOOK SOMEWHERE ELSE!!!!!!!!!!!!!!!!!!!!!!