Nikki Williams-Rucker

Review of Piedmont Wellness Center

We used to be members of this gym from the time it...

We used to be members of this gym from the time it opened until last week. My husband had 1 issue in the men's locker room and I had no issues until last week. I went to the front desk to pay for personal training and was talking to the front desk personnel who began looking up my information. As she was looking up my information, another guest walked into the gym and she greeted her as she should have. The new guest reaches over me to scan her card and proceeds to talk to the lady behind the desk as if I was not standing there and asks for a ticket. The person behind the desk, instead of asking this guest to wait because she was obviously dealing with me she instead tells me to wait while she grants this new guests request. I said "but I was here first" and she then told me she understood but needed to wait on her first. I walked away and went to get into my car, never getting the personal training I was attempting to pay for. My husband suggested I speak with a manager so I went back into the gym and Blake came out. I explained the situation and how I felt it was very rude of her and was not good customer service to treat a guest this way since I pay a great deal for my family of 5 to attend the gym. His first response was "well I think she did an amazing job handling the situation!" I couldn't believe my ears. Instead of backing the customer and listening he praised the employee for RUDE behavior. My husband even stepped in and said had she even acknowledged that it was rude or said "do you mind if I wait on his guest first" or anything this would have come across differently. They both communicated to me that I didn't matter and since I didn't matter my dollars shouldn't matter and we canceled our memberships. As soon as I mentioned canceling then he wanted to back track and say well think about it. You have given us great feedback on our training because what we train employees to do can be misinterpreted. Again, I don't matter and my concern is not valid. The employee only after I canceled apologized. I couldn't believe it.