Rob Whiting

Review of THE GROSVENOR HOTEL VICTORIA L...

Nice hotel, great location foyer is suburb, breakf...

Nice hotel, great location foyer is suburb, breakfast 1st class. Our first 2 nights were great, really would have got a 5 star rating, however when we got back from our bus trip and stayed the third night, the receptionist said we had room 414 which is a great room to get. When then asked could you please call our airport transfer company to ask them to pick us up the next day. At this she looked very unhappy when we said our tour bus and agency said you would do this for us. After the call, she said here is your key for 266, the wing section and you just carry your bag up one set off stairs. What happened is as a result of our request we were given not just the worst room with the worse train announces for our $360 or $1000 plus for the 3 nights, we also got to carry up our own bags and made to feel like it was our fault for it. So its now 2 stars!!