Sector watch brought to change the battery on 6/11...

Sector watch brought to change the battery on 6/11/19. I asked for explanations on 31/1 / 20 for non-delivery. Today 5/8/20 the watch was not returned to me they had the courage to tell me that it was sent to sector. but 9 months x a battery in the face of seriousness I have no words