Ag Z

Review of Northwick Park HART Team

Would ve given zero stars if I could. One of the w...

Would ve given zero stars if I could. One of the worst experience at the A&E department. Upon arrival the waiting time was over 4 hours which one will assume to be between 4-5 hours however in reality the waiting time was over 8 hours. The reception staff were unfriendly and dismissive, if you told them you re in pain or requested painkillers, they would just tell you to sit down and wait for someone to see you. Many patients were left for up to 8 hours with no medical attention or painkillers. The waiting room was full of homeless people which shouldn t have been there, this left many people who were actually unwell and using the service standing for hours. The staff and their attitude is laughable. Patients who have been disrespectful and disruptive abusive to reception stuff and banging on doors to the main hospital were seen within 15minutes instead of being removed by security whereas patients who have waited patiently where kept waiting for up to 8 hours or even longer. The doctors don t do a proper examination, they just try to get rid of you as quickly as possible and don t seem to listen or care about any concerns that you may have regarding your condition. In the end, the doctor didn t even tell me the actual diagnosis just prescribed medication. The A&E has been doing downhill as I have been there before and never waited more than 2 hours to be seen.