Suraksha Ramlakan

Review of Fedics Food Services

I have been admitted to Mediclinic Morningside on ...

I have been admitted to Mediclinic Morningside on 1 January 2019 again after being sent home for a few weeks.
This time I have been subjected to the worst experience as a result of your staff and lack of their willingness to provide me with a bowl of soup or any meal that I can have within my dietary requirements. I have sever IBS, a peptic & gastric ulcer and a muscle disease called myasthenia gravis. I am on extremely strong meds including morphine & Mestinon which I am now taking orally. These apart from my other meds are extremely strong and when I take them on an empty stomach I throw up uncontrollably and literally want to die with the pain that is then induced.
Over the past 2 days I begged the staff here for some soup, the soup only I received to date is the soup family purchased for me.
The doctors stress out the importance of me having proper meals and and my meds in the hospital for them to see the progress, etc. How is this possible when I only have the meds and no food to have before it???
As mentioned, I have been begging for food, due to not having received anything yesterday, I had no alternative but to take my meds on an empty tummy as I could no longer tolerate the pain. I was then called for an mri and ct, I began throwing up like crazy, a sister had to come down to me and give me iv meds to stop the vomiting. Had your staff been able to care for the patient/me who has already paid for my food, I would have not had to go through that ordeal yesterday. They must understand them bringing us food is not charity or hand outs from them but food that should be served with pride and love as per the patients dietary requirements.
Apart from all that, I opened my plate yesterday morning hoping I would have something edible, my surprise the chicken livers were oozing with blood. The host was still in my room and was quite embarrassed and immediately took it away. He then again promised me a bowl of soup which I am yet to receive.
I will be contacting the hospital board and want to be refunded for all my meals that ate included in the price I pay to stay here.
I am not sure if this is the way your company operates or something is specifically wrong at this hospital, whichever it is, it is not acceptable! private not government, however the standard set here is quiet the contrary.
I do hope there is some logical explanation for this.
I would like to end by saying, a patient can die without sufficient nutrition while on excessively strong medication and with severe medical conditions.
How would each one of you feel if I was your family member or child going through this???