penelope davis

Review of Gloucester City Council

Garden waste not collected as the stickers for the...

Garden waste not collected as the stickers for the bins had not been sent out a full month after the yearly direct debit payment had been taken from the bank. Apparently there is an amnesty til the end of October to allow for any delays on behalf GCC/AMEY but if those delays stretch in to November (we are now on 08th November) it s tough on the customer as the bin crews are under very strict instructions not to empty any bins without an-up-to date sticker. Got through to Tara in GCC customer services and she was very helpful and polite. It can t be easy being the one getting the complaints - and there must have been loads this week! As I was talking to the bin men at the time she got on to AMEY and arranged for them to be able to go back to my street to empty my bin - however they didn t empty all the others that hadn t been done. Surely there should be a better system in place at this time of year - how hard can it be to arrange for the stickers to be in the postal system a day after the payment is taken from you? Generally speaking we are happy with GCC - any complaints are usually surrounding the waste collections.