I would not recommend this hotel at all.

I would not recommend this hotel at all.
I m not one to name and shame but I have kept quiet for a bit too long with this one. I am absolutely disgusted with the way we have been treated by the Maes Manor Hotel. During the build up to our day, during our wedding day and afterwards. The management are totally unprofessional and I am gutted that we chose to get married here. Due to covid we had to change our date. Not anyone s fault but stressful when so much had already been arranged. When we decided to get married there a lovely wedding coordinator called Becca worked there. Every meeting we had with her filled us with excitement but sadly she left. After that there was no person dedicated as the wedding coordinator but the manager himself doing it, whilst doing many other things, and many other things more important. When we had meetings with him he made us feel like we were an inconvenience and has even sighed at us on more than one occasion. Having already paid a large deposit we knew we wouldn t unfortunately be able to go elsewhere. When we finally had the date coming up we were put back into lockdown two days before and this was obviously a very stressful time as we weren t sure if we were able to get married at all. Thankfully my husband was able to get hold of the registrar and they were absolutely lovely and said they were still more than happy to marry us as long as the hotel would open for us. My husband spoke to the manager and he reluctantly agreed but we were only allowed the ceremony and then photos outside, where originally we were having the wedding breakfast with our guests, drink package etc just not the DJ as we knew we weren t allowed. We were relieved that we could get married because we were fed up with putting our life on hold and just wanted to get married. On the day of the wedding we were obviously excited and I was relieved that my husband showed up! When my sister and I got there the manager was totally rude and could not wait to get my guests in so it could all be over and done with. He was hurrying people in and it was one big rush. I had to go in the other room to speak with the registrars prior to getting married (as we all have to) and the manager continued to be rude to our guests. My Dad sadly passed away three years ago and I had asked my brother in law to give me away which he felt proud to do and I was grateful. I had obviously already told the manager that this was happening and it was in the notes as this was a delicate situation for me. Whilst I was speaking with the registrars the manager shouted at my brother in law and said I have told you already, get in there and sit down . My brother in law was set back by this and quietly explained that he was giving me away but obviously at the time felt very frustrated that he had been spoken to in this manner. We had the ceremony and then we were shooed outside for photos and that was basically it. No congratulations, nothing. Just the door practically closed on our faces. Since then we have asked for a refund for the food and drinks that we have paid for and have had nothing back. This has been 4 months now. My husband has written to Hefin David and his secretary has said we should be more entitled to a refund as we did not receive this service. She has attempted to write to the manager on more than one occasion and has heard nothing back. My husband has queried the refund on their page and has now been blocked as a result! I am absolutely disgusted with the managers behaviour, totally unprofessional. Here is evidence that we should be entitled to a refund but it s become more clear that we will not be getting one. I don t want to think of my wedding day as stressful with rude staff involved, I just wish we had got married somewhere else and be made to feel special even if was for less than an hour. Because we have tried to contact the hotel as a result we have now been banned from the Facebook page. Absolutely disgraceful behaviour