I recently utilized the services of this company f...

I recently utilized the services of this company for our drug testing program. The website was easy to navigate and provided useful information about the services offered. However, I found the customer service to be somewhat lacking. It took a bit longer than expected to get a response to my inquiries, and the representatives didn't seem very knowledgeable about the specifics of our industry. Additionally, the pricing seemed a bit higher than what I've seen with other similar companies. Overall, the experience was average. There were some positive aspects, but the drawbacks made it difficult to justify the cost. I would recommend them to improve their responsiveness and industry-specific knowledge to better serve their clients.