I have loved this place for many years; but today ...

I have loved this place for many years; but today I came back for my yearly visit and the kid situation is Absurd! Today I complained to staff about loud behavior of 4 kids in the sauna and it never got fixed for the whole time I was there. I even told the check out lady I was going to try another facility next time and no one cared... I guess business is too good now to care, fine! I won't come back!