Geno Edgar

Review of Star City Motor Sports

Maybe the problem isn't these people I've also bee...

Maybe the problem isn't these people I've also been going to star city for a while. Sorry to say it but there customer service sucks unless you are looking at something motorized. NEED HELP WITH ANYTHING ELSE THERE NOT AROUND< I NEEDED HELP GETTING TWO LITTLE BOLTS FROM THE COUNTER WAITED 15 MIN FINALLY THE GUY ON THE PHONE HELPED A LITTLE COME TO FIND OUT THE BOLTS THAT THE GUY ORDERED A WEEK BEFORE WERE THE BOLTS I WANTED TO GET RID OF SO I HAD TO REORDER. HE CALLED SOMEONE TO HELP ME 10 MIN LATER THEY SHOW UP BTW THERE WERE MAYBE 5 CUSTOMERS IN THE STORE. TOOK 45min TO GET TWO BOLTS ORDERED. WAITING FOR THEM NOW. HOPEFULLY THEY GET IT RIGHT THIS TIME. BTW THIS ISNT MY FIRST TIME HAVING A PROBLEM TRYING TO GET HELP ITS EVERYTIME IM IN. Personally I think the sales floor reps. care so much about the commission that they only pay attention to the people looking at the motor vehicles. I'm not bad mouthing the service department just the sales floor they need to be more helpful as others have said. You get paid to help the customer not to talk with each other all day. I hope the owner catches this and puts his foot down. As said before I have never had any service work done but, I do have friends that say they do good work for them.