As a customer of Hsbc, I have found their retail b...

As a customer of Hsbc, I have found their retail banking and wealth management services to be satisfactory. The online banking platform on hsbc.co.nz is user-friendly and provides many useful features. The staff is generally helpful, although there have been a few instances of delays in resolving my queries. In terms of rates, they are competitive, but I would appreciate more transparency in their fee structure. Overall, Hsbc provides a good banking experience.