Bruno Pariselli

Review of Chicago Trolley and Double-Dec...

Last night, we were waiting for the Night Tour Bus...

Last night, we were waiting for the Night Tour Bus, as directed at 945 at the Sheraton Hotel. No bus showed up. We were in constant contact with the Dispatcher - but it appeared as though we had wasted our night waiting for the bus that somehow 'missed' the first stop on the tour. Then the tour guide, who had just finished his last route, Jay, agreed to take us on a VIP tour - just the four of us on the double decker. It was absolutely perfect. Jay made the tour very entertaining for our teenagers. He is the pinnacle of customer service and a great rep for this company. Thank you Jay!!!!